Terms and Conditions
Substitions may apply
All flowers are subject to availability and Quality on market day. Substitutions may occur where requested flowers/colours is not available or up to standard.
Please Note - Delivery Area is Gold Coast Wide Only.
Local delivery covers 20km from Store any thing over this is charged at $1 per km please phone the store if unsure.
Please make sure when placing your order that you have given us the full postal address of the recipient, any special instructions and your contact details including mobile or daytime telephone number.
Special Instructions includes deliveries to hospitals, hotels and offices
All deliveries are made between business hours 8.30am to 6pm $18, if you would like a priority (within 4 hours) or AM delivery ($28) this is not always guaranteed, any orders that are placed express are within 4 hours of ordering. SATURDAY AND SUNDAY as we open at 9am will be done before 1pm.
Saturday and Sundays delivery cut off is 11am for same day $18, any orders received after 11am for same day need to be checked out using express $28.
EXPRESS SHIPPING is not guaranteed on peak periods such as Valentines day Feburary 14th, Mothers Day Friday through to Sunday, but we will do our best to fufill within the time frame
AM deliveries are made 8.AM to 12PM (or within 4 hours of ordering)
PM deliveries are made 12PM to 6PM
Cut off for same day delivery is 2pm weekdays. If you require a delivery for same day after 2pm please give us a call to check if possible
REFUNDS AND RETURNS
Gold Coast City Florist does not offer refunds on change of mind.
Please refer to the refunds and returns page for full terms and conditions regarding refunds.