Returns and Refund policy

Due to the perishable nature of fresh flowers we do not offer returns or refunds on any of our products on the online Store.

 

All orders that are placed and are outside our Delivery Zone (e.g. Brisbane, Melbourne, Tambourine, outer Gold Coast suburbs such as bonogin, Beechmont, wongawallan etc. currumbin Valley, *** we do service Currumbin Waters and currumbin.) will be refunded minus 8% admin fees. (Please Note we are Gold Coast Delivery only some rural areas are not included e.g. tambourine, beechmont- if you are unsure call us.)

Any payments processed with After pay will be refunded minus 12% (the afterpay fee + admin processing fee)

We do not offer refunds for change of mind, in this case you will be supplied with a voucher of Store Credit.

SUBSTITUTION POLICY
All products are subject to availability. We reserve the right to substitute some of the contents or packaging with an item of equal or greater value. The substituted items will closely match the original choice. Should we feel that the order cannot be processed due to lack of stock we will contact you as soon as possible to arrange an alternative.

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